Frequently Asked Questions
Deliveries & Shipment
How do I place an order?
Select your items, add them to your cart, and proceed to checkout.
Can I change the shipping address?
Yes, if the order hasn’t been dispatched. Contact customer service to
update it.
What if I’m unavailable during delivery?
The courier will attempt redelivery or leave it in a safe spot. Contact the courier for more details.
Can I expedite delivery?
Yes, contact customer service for priority delivery options.
Orders
Do you offer made-to-order services?
Yes, for select items. Contact us for customization.
What if I receive the wrong product?
Contact customer service, and we’ll arrange a replacement or refund.
What happens if a product is out of stock?
You’ll be notified at checkout or after placing the order. We’ll offer a refund or exchange.
Can I replace a damaged item bought during a sale?
Yes, we’ll arrange a replacement or refund for damaged items.
Do you offer alteration services?
No, we don’t offer alterations.
Can I schedule delivery for later?
Yes, mention it in the order notes or contact us.
Returns & Exchanges
Do you accept returns and refunds?
Yes, returns are accepted within the return period. Conditions apply.
How can I cancel my order?
Contact us before the order is dispatched.
How will I receive my refund?
Refunds will be processed to your original payment method.
What’s your exchange policy?
Exchanges are accepted if items are unused and in original condition.
Can I return or exchange sale items?
Yes, as per our return/exchange policy.
Payment & Security
What payment options are available?
We accept credit/debit cards, UPI, net banking, and digital wallets.
Do you offer Cash on Delivery (COD)?
Yes, COD is available in selected locations.
What if my transaction fails?
Contact customer service for help resolving the issue.
What if my card/account is compromised during payment?
Immediately notify your bank and contact our customer support for further assistance.
support@kodnya.com
