Return and Exchange

Return and Exchange Policy

At Kodnya, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer returns and exchanges within 7 days of receiving your product. Please read through our policy below to understand how to initiate a return or exchange.

1. Eligibility for Return/Exchange

  • Items can be returned or exchanged within 7 days of the delivery date.
  • Items must be unused, unworn, and in the same condition you received them.
  • All original tags, packaging, and accessories must be included with the returned or exchanged product.
  • Non-returnable items:
    • Any products that cannot be resold due to hygiene reasons (e.g., opened cosmetics, underwear, etc.).

2. How to Return or Exchange

  • To initiate a return or exchange, please contact our customer service team through our Whatsapp no – 9667699369 or by writing us an email to support@kodnya.com with the following details:
    • Order number
    • Product(s) you want to return or exchange
    • Reason for return/exchange

3. Return Shipping Costs

  • For returns: The customer is responsible for the return shipping fees unless the product is defective or we made an error in processing your order.
  • For exchanges: If you're exchanging for a different size, color, or model, you will be responsible for any return shipping costs. However, we will cover the shipping cost for sending the replacement item.

4. Refund Process

  • Refunds will be issued to the original payment method after the returned item has been received and inspected.
  • It takes 7-10 business days for the refund to be processed.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • If you would like to exchange an item for a different size or color, please specify the new item when contacting our customer service team.
  • Once the returned item is received, we will send out the exchange product. If the replacement item is out of stock, we will notify you and offer a refund or a similar item of equal value.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at support@kodnya.com or on our Whatsapp no -  9667699369 with a photo and video of the issue.
  • We will arrange for a return and send you a replacement or issue a full refund, depending on your preference.

Contact Us

If you have any questions or need further assistance regarding our return and exchange policy, please don't hesitate to reach out to our customer support team at support@kodnya.com or Whatsapp us on 9667699369.